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• Free 1st class post (or courier delivery on some larger items) is included in the price of your flowers; this is NOT a guaranteed service. All such deliveries are generally dispatched the day before the requested delivery date. As quoted by Royal Mail “First Class mail aims to be delivered by the next working day”.
• If guaranteed delivery is requested and paid extra for your bouquet will be delivered by City Link couriers on the requested date however no time of delivery can be given. Any guaranteed delivery to remote locations, Channel Islands and Northern Ireland are subject to an extra charge.
• If the intended recipient is not at home a card will be left advising delivery was attempted by either Royal Mail or City Link. This card will give a contact number to either arrange redelivery or to collect from the local depot. Once a card is left the delivery is deemed complete and the responsibility for receipt of the flowers becomes the recipients.
• If any delivery is deemed lost, we will either replace or provide a full refund after 7 working days of the intended delivery date.
• As we do not dispatch on Saturday or Sunday we cannot offer Sunday or Monday deliveries.

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